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Thrift Savings Plan

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UX/UI Design
Visual Design
Service Design
Strategy & Research

 

Thrift Savings Plan is an existing government sponsored retirement savings and investment plan for federal employees. This project redesigns the tsp.gov experience to ease the process of signing up and increase enrollment.

 
 
 

The PROBLEM:

The new enrollment process is cumbersome as new users need to navigate through several different levels to gather pieces of information such as eligibility, process of enrollment, and distribution method in order to submit an enrollment request off site – either through an electronic system or in person – and wait to receive a TSP access number in the mail to finally create an account.

 
 
 
 

The Solve:

User Group Prioritization
Shift experience to optimize for pre-enrollment users.

Optimizing Information
Provide a comprehensive and easy-to-understand experience through consolidating the information, highlighting signup, and creating a calculator to convey the personal benefits users will gain.

 
 
 

Before:

 
 
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AFTER:

 
 
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